What is the Process for reserving my items?

Start by putting together a wishlist. You can do this by browsing our inventory or by searching for items in the search bar. Click on the items you are interested in, choose the quantity, add a date and time and then click “Add to Wishlist”. It is better to add more than you need and take away when you get your final table count. We can always reduce your order but adding items at the last minute may result in the extra items not being available. Once you have added all your items you can click on the Heart in the bottom right and fill out the other needed information.

Once we review your wishlist, we will contact you and verify that everything is in stock. We can also work with you to determine if you need delivery or are going to pick up the items. We can then provide a quote for delivery drop off and pick up on the contract if needed. Delivery cost is based on location, distance, size of the order, manpower needed, and vehicle needed to make the delivery.

We will then send you the contract for you to review and to sign. At this time you will need to approve the contract, digitally sign and pay 50% for a deposit so that we will reserve your items. The remaining 50% is due no later than 7 days before your event. Please keep in mind that the rentals are NOT reserved for you until the contract is accepted and the initial payment is received.

cAN I REDUCE THE COUNTS WHEN MY FINAL NUMBERS COME IN?

We suggest to reserve the maximum amount and then you can reduce as needed.  We will need final counts no later than 7 days before your event, and any reductions will be reflected on the final balance due at that time. Please keep in mind that the 50% initial payment is non-refundable, so you would not want to reduce items below that amount. 

DO YOU OFFER DELIVERY DROP-OFF AND PICK UP OPTIONS?

You can always pick up and return at our shop in Frisco at no charge. Once we see your list of items, we can also provide quote to drop the rentals off and then pick them back up. You can choose to pick up and return yourself, or you can add on the drop off and/or pick up services. Delivery cost is based on location, distance, size of the order, manpower needed, and vehicle needed to make the delivery. Our delivery fees start out at $80 each way.

DO YOU SHIP ITEMS?

Unfortunately, we do not. We service events where our customers can pick up and return at our shop in Frisco TX, and we also offer delivery options to events in the Dallas / Fort Worth areas.

How long am I allowed to keep the items?

Our prices on the website are for up to a five-day rental. Additional days may result in additional charges. We will include in your contract the day you plan to return the items or have them picked up. We will verify this again when you pick them up or have them delivered.

do i need to clean the dishes, utensils, and glassware?

You do not need to clean any items before you return them We ask that you scrape any food off of the plates and empty any glasses before placing them back into their bag and crates. We will clean and sanitize the items in our warehouse. Plates and chargers should be stacked on end, which is the same way that they are packed when received. If they are stacked flat on top of each other, it is very likely that they will break.

how will the items be packed?

Dinnerware Items: The dinner plates will be in standard milk crates, and 25 are in each crate.  The small plates will also be in standard milk crates, and 50 are in each crate.  The flatware will be in another standard milk crate.  The glasses are in standard glassware crates that hold 20 - 25 each and are 20" square and 9" tall.  All of these dinnerware crates will stack.

Linens: The tablecloths, runners, and sashes will all be pressed and on hangers, and the napkins are pressed and wrapped in a bundle.

Charger Plates: Chargers are packed in medium-sized crates (17” long x 14” wide x 11” tall). There are approximately 40 chargers in each crate, and these crates are NOT stackable.

Decor Items: All decor items are packed in tote bags and boxes for easy transport.

how do i get to your showroom?

We are located at 122 Rose Lane Suite 901 in Hackberry, which is basically west Frisco. Off of Rose Lane enter at Entrance #5. We are the first door on the left and have a large “Simply Chic” sign on the window and the door.

how schedule a visit to your showroom?

All showings are done by appointment only. The best way to schedule a visit is to use your online calendar: https://www.simplychicrentals.com/showroom-visit. It is best to take a look at our inventory on the website and even put a wishlist together beforehand. This way we can make sure we have the items you want to see out on display and it gives us a chance to put some other ideas together for you.

what are your minimums?

We do not have any minimum amounts required to rent from us. We welcome all orders, regardless of how large or small they are. Please keep in mind that the delivery fees might not be economical on some small orders, but we try our best to offer reasonable pricing to everyone.

when is the final date that i can make changes to my order?

Even after accepting the quote and making your initial payment, you can continue to make changes as needed (additions are subject to availability) up until 7 days before either you picking up the rentals or us delivering them. Any reductions will be reflected on the final balance due at that 7 day mark. Please keep in mind that the initial 50% payment is non-refundable, so you do not want to remove items to go below this amount.

DO YOU HAVE INSURANCE?

Yes, absolutely! We have insurance in place that meets the requirements of all of the venues in the area. Our certificate of insurance (COI) is already on file with most of the venues.